Frequently Asked Questions


1. How does Personal Touch Matchmaking work?

We start with a no-obligation, in-person consultation to get to know you and your relationship goals. If it’s a good fit on both sides, we offer a membership that includes up to 10 personalized matches, all thoughtfully selected from our trusted cliint base.

2. How much does it cost?

We offer one simple package at flexible pricing tiers depending on age. All fees are discussed prior to consultation and there are no hidden fees, upgrades, or confusing tiers. Everyone receives the same high-quality, personalized service regardless of age bracket. (Contact us for current pricing.)

3. What makes your service different?

Our clients are genuine, relationship-minded singles from all walks of life—many are divorced, widowed, or new to the city. All are ready to meet someone special and serious about finding a meaningful connection. We also offer flexible pricing tiers which is unique.

4. Who are your members?

Our clients are genuine, relationship-minded singles from all walks of life—many are divorced, widowed, or new to the city. All are ready to meet someone special and serious about finding a meaningful connection.

5. How long does the process take?

There’s no time limit on your membership, and everyone’s pace is different. We focus on quality over speed, and matches are provided as they become available based on compatibility.

6. Can I pause my membership?

Absolutely. Whether you're traveling, dating someone, or just need a break, you can put your membership on hold at any time—with no additional charge to reactivate.

7. Is my information kept private?

Yes. Your file is only viewed by the matchmaker for the purpose of arranging matches. We never share your last name or contact info without your permission. We do share information about yourself when it comes to the introductions..

8. Do you guarantee a relationship?

We can’t guarantee love—but we do guarantee a personal, respectful, and thoughtful experience. Our goal is to provide quality introductions that lead to real possibilities.

9. What age range do you work with?

Most of our clients are between 30 and 80, but we welcome adults of all ages who are emotionally available and ready for a committed relationship. It’s less about age and more about mindset.

10. Do you work with LGBTQ+ clients?

At this time, our service primarily focuses on heterosexual matchmaking. However, we’re always open to conversations and exploring future opportunities to expand our offerings. If you're part of the LGBTQ+ community and are interested, feel free to reach out—we’re happy to discuss.

11. Do you offer refunds?

Due to the personalized nature of our service, we do not offer refunds once your first match is provided. If you decide not to proceed before receiving a match, a cancellation fee applies. We’re always transparent about this upfront and are happy to answer any questions during your consultation.